Shipping Policy

Shipping and delivery times are estimates and are based on standard transit times and procedures.

All in stock orders normally leave our warehouse within 1-2 business days. Orders submitted Monday through Friday (Holidays excluded), before 10:00 AM Central Time generally ship the very same day.

Depending on the volume, size or weight of your order, your order will ship either UPS or by a common carrier. As long as a valid email is provided, you will receive an email confirmation when your order ships that will include the tracking number for your order. To ensure you receive your email tracking information, please allow emails from and

All residential deliveries are considered curbside where the customer is responsible for unloading materials delivered. Our carriers are not required to unload the material into your home or jobsite.

Upon delivery and receipt of your order, please check for damages and/or shortages and make a note of this information on the delivery ticket with the carrier so we can file a claim if there is damage.

Hawaii and Alaska Orders

We'd love to service your flooring needs. However, since we ship with UPS, they only offer 2 Day Air as the cheapest service. During checkout, please select 2 Day Air from the shipping option to see how much shipping costs are. Feel free to contact us also.

We're sorry, but we can not extend any free or discounted shipping offers to Alaska and Hawaii.